We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in its original, unused, unaltered, unwashed condition, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit our Returns Portal. Please note that returns will need to be sent to the following address: 

 

1A HIGH DRIVE

NEW MALDEN

LONDON

SURREY

KT3 3UJ

UNITED KINGDOM

 

INTERNATIONAL RETURNS

 

We have worked closely with DHL to guarantee that the returns charge is the most cost-effective way to send your order back to us, tracked and insured. Using DHL means we will not encounter any customs issues upon receipt of your items, so there is no need to worry about your return being held with outstanding customs fees. Your return payment will be charged after filling out the DHL payment portal inside our returns process.

 

If you choose to ship using your own preferred carrier, please clearly mark the goods as RETURN OF GOODS and include the tracking number of your original order on all customs documentation. Failure to do so may result in delays or customs charges. Any customs fees incurred as a result will be the customer’s responsibility.

 

Items sent back to us without first requesting a return via our Returns Portal will not be accepted.

 

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

You can always contact us for any return questions at customercare@armarex.store. 

 

DAMAGE & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCHANGES

 

Currently, we only offer direct exchanges for the same product in a different colour/size, or products of a lower value than the original purchase.

If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order. Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved . If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@armarex.store.